Packages will be shipped and delivered Monday through Friday (excluding holidays). Please allow an average of two additional business days for processing.
Custom order items will ship on the estimated date listed on the product description page. These items will be shipped via Premium Express once they become available.
Returns can be made by mail.
The return period for online purchases is 14 days.
The return window begins on the day your item was made available for pickup.
Items must remain in their original condition with all tags attached and intact.
You can return only eligible items
to see the eligible items read the Returns section
items by selecting "Return this item" in your RIVAS RV account in the order details, through your delivery confirmation email, or by contacting a customer advisor. Once the request has been approved, your prepaid shipping label will be emailed to you or available for download in your RIVAS RV account.
Additional information is available during checkout or in the section From FAQ