Due to the nature of the leather, we can NOT change the uniformity of the final finish.
The client has natural days to make the change of a product without use, he can only make the change once and it must be done at the point of sale where you purchased the item by presenting :
1. Original purchase invoice.
2. Product with its respective packaging and labels.
The warranty for factory damage is 7 business days after the purchase, must present:
1. Original purchase invoice.
2. Clean and presentable product that respects the rules of urbanity.
NO MONEY RETURNS ARE MADE, only with a previous study of the case, if the money is returned, it will be done in the same medium in which the purchase was made:
Credit card: By notification according to the issuer and the refund to your account, it will be done in the period that it deems necessary.
- If the payment was made in cash, the refund will be made by means of deposit to the bank account that the client indicates.
- All exchange of merchandise, the client can choose another article, with a price equal to or greater, as long as he agrees to cancel the difference. You can also choose a credit note and you can change it in a maximum period of one month.
- If the client prefers, they can accept the repair of their product. If the repair proceeds, you will be given a ticket, specifying the status of the merchandise and the agreements in which it remained. Any repair will be made with the products or raw materials that exist in the national market.
No products for maintenance or repairs that are out of warranty are received.
Special promotions or discounts.
No discounts are combined, only the marked on the product applies.
We do NOT provide a guarantee on:
Replacement of caps, smooth or lined heels; Damaged, worn, grated from use when driving, walking on loose stones, sidewalks in poor condition, among others.
We DO NOT provide a guarantee on items and / or footwear that are wet and / or damaged by rain, as our items made of leather and skins are NOT waterproof. We do not provide a guarantee on accessories such as bows, stones, diamonds, among others, since they can detach or damage themselves with the normal use of the articles.
Our products are NOT water repellent, that is, they can absorb. The use of bitumen paste is recommended to close the pores.
Products that have been manipulated by the client with chemicals and / or solvents using for cleaning, or those that have scratches, tears or used with inadequate weight.
All customers must try their footwear in the store, the company will not sell any item with the promise that it will stretch or take a desired shape.
- Any claim that needs the intermediation of the quality control department must be made during office hours from Monday to Friday from 8:00 a.m. Â at 4:30 p.m. Â It will be resolved within a maximum period of 3 business days.
To apply discounts for special agreements with other institutions, the client must request it before issuing the invoice. If the discount were omitted by the person in charge of the sale and not requested by the customer, said discount may reflect canceling the transaction on the day of the sale and both billing and vuoche will be carried out again when applicable.
The omission or forgetfulness on the part of the seller or cashier in applying said discount will be understood as such and will NOT be understood as a voluntary error or deception of advertising.
- In case of billing error, the refund will be made in the same means of payment as the customer made the purchase, credit card by notification according to the issuer and the refund in your account, will be made within the period that it deem it necessary.
- separated MercaderÃa is not changed, no money refunds are made and expires after 60 days.
- No checks are received, nor bills of US $ 100 and US $ 50 (dollars).
The exchange rate for the dollar to be used is that indicated by the Central Bank, on the day of purchase.
- The staff in charge of the point of sale will try, through the means permitted by these policies, to collaborate with the customer in the shortest possible time and in a manner satisfactory to both parties.
For inquiries, please contact the Customer Service Department, email: Customerservice@RivasRv.com
GIFT TICKET POLICIES
1. No money back or credit notes are made.
2. You can make a change for the merchandise in stock in the place where the purchase was made.
3. The merchandise must come without use, with their respective labels and packaging.
4. This document is valid to the bearer.
5. This document is valid for 15 days.
6. For changes see policies in stores or on our website www.rivasrv.com
GIFT CARD POLICIES
They are regulated by the issuing bank in the following ways:
1. See EXPIRY DATE on the plastic.
2. It can only be used in Rivas RV establishments until the available amount is exhausted or until the card EXPIRY date.
3. It is a bearer card.
4. The value of the card will not be replaced in case of loss, theft, alteration or used without your permission.
5. The bearer accepts that the remaining funds after the validity period of the card will be the property of the issuer in payment of its services, commissions and / or expenses.
6. It cannot be exchanged for cash, only for purchases